Shipping Policy

All orders are shipped from the UK using Royal Mail & Evri Tracked services.

Processing Times

All garments are made to order. Please allow up to 2 weeks for your order to be completed before it is dispatched.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

UK Shipping

Orders within the UK are sent using Royal Mail Tracked services.

Estimated delivery time:
2–4 business days from dispatch

International Shipping

International orders are shipped from the UK using Royal Mail Tracked services.

Estimated delivery time:
7–14 business days from dispatch

Duties & Taxes Included:
Customs duties and import taxes are included in the international delivery price, so there are no additional customs charges to pay upon delivery.

Tracking & Delivery

Tracking details will be provided once your order has been dispatched. Please ensure your delivery address is correct at checkout, as we cannot be responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

Once an order has been confirmed as delivered by the courier, we cannot accept responsibility for packages that are subsequently lost, stolen, or damaged after delivery.

In the unlikely event that your parcel is lost or damaged during transit, please contact us as soon as possible with your order details. We will work with you and Royal Mail to investigate and resolve the issue where appropriate.

While we aim to meet all estimated delivery times, delays caused by Royal Mail, customs, or circumstances beyond our reasonable control may occur.

Contact

If you have any questions about your order or shipping, please contact us at:

Email:Info@victoriasarmiento.com